CrowdStrike has been named a Customers’ Choice in the 2025 Gartner Peer Insights™ “Voice of the Customer for User Authentication” report. We have the most five-star ratings of any vendor evaluated in the report and a 97% Willingness to Recommend rating, based on 206 overall responses as of February 28, 2025.
Today’s adversaries have their sights set on identities. They’re using stolen credentials and social engineering techniques to gain initial access and quietly move through target organizations. CrowdStrike Falcon® Identity Protection, an integral part of the AI-native CrowdStrike Falcon® cybersecurity platform, stops sophisticated identity-based attacks at every stage — from initial compromise to privilege escalation and lateral movement — across hybrid environments.
We believe this recognition validates the unified Falcon platform as the preeminent choice for businesses seeking to stop evolving identity threats, close security gaps, and reduce complexity in their environments. But don’t just take it from us — our customer’s feedback underscores the power of the Falcon platform to prevent, detect, and respond to identity-based attacks before they become breaches.
Hear from Our Customers
CrowdStrike has a 97% Willingness to Recommend rating in this report. Our customers rated us 4.7/5 for both Product Capabilities and Deployment Experience, based on 204 and 200 reviews, respectively, as well as a 4.6/5 in both Support Experience and Sales Experience, based on 202 and 193 reviews, respectively, as of Feb. 28, 2025.
Below is a snapshot of our customers’ insights.
Navigating Real-Time Scanning and Identifying Threats
“It is an exceptional tool for securing user identities & preventing breaches. With its AI-driven detection, it provides protection against account takeovers, credential stuffing, & other identity-based attacks. Its robust features make it ideal for protecting user identities.” – IT Lead, Banking Industry
CrowdStrike Falcon Identity Protection — Protector of the Realm
“The ability to detect and prevent identity based attacks and account takeover with real-time monitoring makes it an excellent choice. Integration with leading platforms and automated threat response capabilities make it adaptable. With its AI driven detection and cloud-native architecture, Falcon Identity Protection offers strong prevention capabilities and advanced threat detection makes it the best choice for businesses seeking to enhance their security in the modern era.” – Engineer, ITS Security, Software Industry
CrowdStrike Falcon Provides Robust Defense Against Identity Attacks
“CS Falcon’s Identity Protection is a seamless solution that provides a robust layer of defense against Identity based attacks. It works by incorporating a native AI/ML based threat detection approach to several Identity management solutions like Active Directory being used in an organization. This is achievable using the agent being used for EPP. No separate deployment is required.” – IT Security Engineer, Software Industry
AI-Driven Identity Protection: How CrowdStrike Enhances Security
“The experience with CrowdStrike was and is very effective and efficient. This is the first time we are getting strong identity protection and response has reduced our risks from compromised credentials, which is a very cool feature. The real time monitoring and logging is additional icing on the cake.” – IT Security & Risk Management, Software Industry
A Robust Defense Against Identity-Based Attacks
At a time when identity is under constant threat, CrowdStrike provides the platform architecture and adversary intelligence needed to defend against attacks spanning identity, endpoint, and cloud environments. We are committed to innovating and developing the capabilities our customers need to face an evolving threat landscape.
The swift widespread adoption of agentic AI has increased the number of machine identities, complicating the security of human and non-human identities. CrowdStrike offers the only unified platform that secures both — at every stage of an attack. The newly announced CrowdStrike Falcon Privileged Access, for example, uses just-in-time access to help ensure users only receive elevated permissions for what they need, when they need it, preventing privilege escalation.
At the core of Falcon Identity Protection is an AI-powered, adversary-driven approach. It’s fueled by real-time signals from endpoints and devices, threat intelligence, and trillions of daily security events. This data advantage creates a continuous feedback loop that powers its AI-driven protection to prevent, detect, and respond to attacks.
We believe CrowdStrike’s agentic AI innovation drives our leadership in identity security. Our Charlotte AI™ Detection Triage brings autonomous intelligence to Falcon Identity Protection, accurately triaging cross-domain attack detections with over 98% precision and allowing the most critical threats to be quickly identified and prioritized.
These capabilities come together to deliver the industry’s leading cross-domain protection. By sharing telemetry and intelligence across the Falcon platform, CrowdStrike’s unified architecture exposes attack paths and stops breaches.
Additional Resources
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Voice of the Customer for User Authentication, By Peer Contributors, 30 May 2025